WELCOME TO McDonald's #5424

Going up.

Launch your Management career at McDonald’s and you’ll learn right away that this is just a starting point. Countless Managers have advanced to higher-level positions throughout the organization. We want you to experience, learn and advance. And we’ll prepare you with everything you need to do it.

Here, ambition is lighting in a bottle. If you want to explore the highest levels of our organization we’re behind you 100%.

If you work for our great independent McDonald’s Franchise organization, your management career would likely follow a path like the one outlined below.

Manager Trainee
As a Manager Trainee, you are responsible for learning and understanding McDonald's policies and procedures in order to prepare for managing shifts in a McDonald's restaurant. The responsibilities include, but are not limited to

• Learning the basics of restaurant operations through on-site training, area management and floor management.
• Gaining experience with attaining and maintaining customer satisfaction.
• Developing an understanding of basic supervision, human relations, interpersonal communication and follow-up skills.
• Establishing an Individual Development Plan to help focus on personal career development objectives.
• Ensuring that a respectful workplace exists in the restaurant.

From Manager Trainee you will move to the Second Assistant Manager position where you actually begin to apply the skills you have learned as a Manager Trainee.

Second Assistant Manager
As a Second Assistant Manager, you are responsible for managing people, products and equipment to execute outstanding Quality, Service, Cleanliness and Value (QSC&V) on all assigned shifts. The responsibilities include, but are not limited t

• Developing and training crew employees.
• Maintaining critical standards for product quality, service speed & quality, cleanliness & sanitation.
• Managing shifts and/or areas without supervision
• Ensuring all safety, sanitation and security procedures are executed.
• Controlling food components, labor, waste and cash while managing shifts and/or areas.
• Completing all assigned shift paperwork.
• Ensuring that a respectful workplace exists in the restaurant.

The next level of restaurant management is the First Assistant Manager. Here you will explore the business skills involved with managing a restaurant.

First Assistant Manager
As a First Assistant Manager, you are responsible for assisting the Restaurant Manager in executing virtually all aspects of the restaurant operations. The responsibilities include, but are not limited to

• Demonstrating and reinforcing the leadership behaviors and basic people standards necessary to gain commitment from crew and other shift managers.
• Recruiting, staffing, scheduling and retaining employees.
• Managing the development and training of crew and shift management employees.
• Building sales and controlling costs to deliver optimum business results for all areas of accountability.
• Maintaining critical standards for product quality, service speed and quality, cleanliness and sanitation.
• Controlling assigned profit and loss line items.
• Ensuring that a respectful workplace exists in the restaurant.

The next level of restaurant management is the Restaurant Manager. Your performance and available positions will determine the time frame for progression from First Assistant Manager to Restaurant Manager.

Restaurant Manager
As a Restaurant Manager, you are responsible for the entire operation of a single McDonald's restaurant, including:

• Developing and training Assistant Managers.
• Measuring external customer satisfaction and executing plans to increase brand loyalty.
• Implementing and conducting in-restaurant new products and procedures.
• Ensuring execution of all security, food safety and maintenance of the restaurant.
• Projecting and controlling accurate profit & loss line items.
• Administering all in-restaurant records and procedures including benefits, payroll, inventories, security and employee personnel files.
• Ensuring that a respectful workplace exists in the restaurant.

Beyond Management
Succeed as a McDonald’s Manager, and you’ll prove two things: one, you know your stuff, and two, you could be ready for the next challenge.

We like that in our professionals.

Below are some other areas you could move into after a successful stint in Restaurant management if you work for  our great independent McDonald’s Franchise organization.

Operations Supervisor
You’ll provide leadership, coaching and direction to assigned restaurants. You’ll maximize long-term sales and profit potential of each restaurant. And you’ll build a positive business relationship with Restaurant Managers and Restaurant Leadership Team.

Director of Training and Development
You’ll conduct training classes that motivate and improve individual performance and contribute to restaurant results. You’ll also serve as operations expert and consultant on McDonald's operation standards, management tools and training systems.